Protocol and Administrative Support Officer (BB2)
The Australian High Commission is seeking a suitable person for the position of Protocol and Administrative Support Officer.
Duties of position:
• Manage protocol and visa issues, including liaison with Malaysian Ministry of Foreign Affairs and the Australian Department of Foreign Affairs and Trade on diplomatic accreditation, diplomatic visas, and national and state honours and awards. Liaise where necessary, with other High Commissions and Embassies on official and private visa requirements.
• Provide yearly updates of the High Commission’s diplomatic list to the Malaysian Ministry of Foreign Affairs.
• Manage incoming public enquiry telephone calls forwarded from the High Commission switchboard and monitor and respond to e-mail public enquiries received through the High Commission’s various public email and Facebook portals, in a timely and accurate manner.
• Identify common questions, draft proposed responses and utilise subsequent approved standard words as appropriate. Maintain, update and provide statistical reports on incoming calls, emails, messages including details of call distribution and time attribution.
• Provide assistance with media monitoring activities and media clip distribution.
• Provide back-up assistance to the High Commissioner’s Social Secretary as required.
• Other duties as directed.
Selection Criteria:
• Sound oral and written communication skills, and a demonstrated fluency in spoken and written English and Bahasa Malaysia.
• Demonstrated flexibility, effective interpersonal skills and an ability to work in a team environment, including a willingness to back-up other officers, as required.
• Ability to prioritise workload on a daily basis, demonstrate flexibility and an ability to work effectively with minimal supervision.
• Good knowledge of the internet and well-developed computer skills (Microsoft Office).
• Ability to manage work in conformance with Work Health and Safety principles.
• Other duties as required.
Conditions
Salary per month is RM3172.00 plus two months contractual bonus and other benefits.
Interested applicants are to submit a short statement (no more than two pages) addressing the selection criteria along with their CV.
Applications should also include the name, address, email and phone numbers of two referees. Applications may be posted to the Manager, HR Services, Australian High Commission, 6 Jalan Yap Kwan Seng, 50450 Kuala Lumpur or sent via email to [email protected].
Guidelines on applying for job vacancies at the Australian High Commission are on the High Commission’s website under ‘About us’.
Closing date is Friday, 5 September 2014. No applications will be considered after this date.
The High Commission thanks all applicants for their interest. Only those selected for interview will be contacted further.